Reviews

J & W Heating and Air
Reviewed from Google

4.8 out of 5 stars

Carolyn Berry
Carolyn Berry

5 out of 5 stars

posted 6 days ago

Excellent customer service from sales to installation!!! On Monday after 17 years my Air/Heat unit needed to be replaced. I call J&W at the urging of a friend on a Monday morning and received a call back from sales representative Darryl who made arrangements to meet me at 11:00. He was on time, very professional and knowledgeable. He addressed all of my questions and concerns. He took the time to explain the different units. The estimate he gave me was reasonable and actually lower than I expected. After getting estimates from other companies, checking Google reviews and the Better Business Bureau, I decide to follow my first instinct and made arrangements with Darryl for installation that Wednesday.

My technicians, Lucas and Calvin arrived early. These guys came in, covered my floor, did an amazing job with the installation, cleaned up and was ready to go. They took time to explain the thermostat, the unit and stressed the importance of filter changes. They too were professional, polite and knowledgeable. Lucas and Calvin stayed an additional hour to make sure unit was working fine.

I have already recommended J&W to two others who are in need of new units and feel certain they will go with this company. Thanks again for a wonderful experience.

thespdfrk
thespdfrk

5 out of 5 stars

posted 2 weeks ago

The technician was great fast and early. Me and my extended family have used J&W for a long time. They are always fast and reliable. They really care! I called late on a Thursday and she said if need be they could have someone out in the next few hours. I waited till the next day as the AC was working. I couldn't ask for much more. The AC in the house feels great. Courteous professional fast knowledgeable!! Thanks to Steven Van Dyke II ( AC technician ) and to J&W heating and air!! I will never use anyone else. I highly recommend them!! You can't go wrong.

J & K 😊👍🏻
Westside Jacksonville

Alex Noriega
Alex Noriega

5 out of 5 stars

posted 4 weeks ago

My 10 Seer Carrier HVAC finally called it a day after 20 years of faithful service. Daryl from J&W gave me a very competitive quote the same day I submitted their online request form for a new install. This was on a Sunday! He was knowledgeable and transparent with the pricing process. I went with the 15 Seer Carrier due to my great experience with the brand. Daryl set me up for install on Tuesday!

Billy and Doug did the install and did an outstanding job! Billy answered all of my questions on my new and fabulous Carrier unit. I am very happy with my new AC and Darryl and Bill gave me confidence that J & W will be with me for the life of my unit.

I have already recommended J & W to co-workers who might need a new install or service in the future. Glad to be part of the J&W family!

Richard Bryant
Richard Bryant

3 out of 5 stars

posted 2 weeks ago

Made call and Daryl came out same day. Offered direction for financing and approved same day. Installers Jason Baden and Malton showed up next day on time and did a good job. Could I have saved a few hundred shopping around, maybe. J & W well known around here so I choose them based on that and good reviews. Let's see how it goes over the next few years. Installed Comfort 15 system.

K Mc
K Mc

5 out of 5 stars

posted 2 months ago

The technician came earlier than expected (which was a plus as i had to be back to work) and was able to diagnose my ac issue quickly. He had the part I needed on his truck and was able to install. He was very knowledgeable and able to answer all my questions as well give tips for ac maintenance. Total process took about 1hr/1hr 15. Prices were fair (the part was covered under the warranty). I would use them again or recommend.