Reviews

J & W Heating and Air
Reviewed from Google

4.8 out of 5 stars

Arnetha Brewington
Arnetha Brewington

5 out of 5 stars

posted 3 months ago

Today I had an new AC unit installed in my home by J & W Heating and Air. The Techs that came out Jeff & Gator called when they were in route, they greeted me with a friendly handshake as they introduced themselves. Once they came into my home they let my husband and I know what they were going to be doing and got right to work. They both were professional, cleaned up after and during their work and left our home just as they found it. My husband and I really appreciate the work they've done and with our new installed unit we can now go back to a relaxing comfortable home. Thanks to J & W heating and Air and the great techs they sent out. Jeff and Gator...............

thespdfrk
thespdfrk

5 out of 5 stars

posted 4 months ago

The technician was great fast and early. Me and my extended family have used J&W for a long time. They are always fast and reliable. They really care! I called late on a Thursday and she said if need be they could have someone out in the next few hours. I waited till the next day as the AC was working. I couldn't ask for much more. The AC in the house feels great. Courteous professional fast knowledgeable!! Thanks to Steven Van Dyke II ( AC technician ) and to J&W heating and air!! I will never use anyone else. I highly recommend them!! You can't go wrong.

J & K 😊👍🏻
Westside Jacksonville

Karen Emerick
Karen Emerick

5 out of 5 stars

posted 3 months ago

First time buyers and nervous as heck as to what company to go with. We placed several calls and received several estimates. However, J&W was the company that impressed us the most from start to finish. It started with our sales representative, Philip, who was courteous and polite. He took his time explaining our options and answered any questions we had. He even followed up with a courteous call the next business day to ensure everything went well with the installation and to ensure everything was working well. When it was time to install the system, Jeffrey and Shannon, were right on time. They kept us posted throughout the day what was occurring and even though they ran into a cliché, they ran and got the parts and completed the job. Upon completion, they ensured everything was picked up, that the system was working and cooling the house and then explained all paperwork involved with the new system. A week later, we had some problems with the system, Philip was there for us again. He guided is to the person to contact and Steven, a tech came out to the house. He was prompt and right on time. He got right to work, found the problem and fixed it. I have nothing but compliments, not complaints with this company.

Alex Noriega
Alex Noriega

5 out of 5 stars

posted 4 months ago

My 10 Seer Carrier HVAC finally called it a day after 20 years of faithful service. Daryl from J&W gave me a very competitive quote the same day I submitted their online request form for a new install. This was on a Sunday! He was knowledgeable and transparent with the pricing process. I went with the 15 Seer Carrier due to my great experience with the brand. Daryl set me up for install on Tuesday!

Billy and Doug did the install and did an outstanding job! Billy answered all of my questions on my new and fabulous Carrier unit. I am very happy with my new AC and Darryl and Bill gave me confidence that J & W will be with me for the life of my unit.

I have already recommended J & W to co-workers who might need a new install or service in the future. Glad to be part of the J&W family!

Mathew Holdt
Mathew Holdt

1 out of 5 stars

posted 1 month ago

Worst experience of my life! Unfortunately you have to give one star or I would submit less. Eight months ago this company installed a new unit in my home, replaced all the air ducts, vents.... brand new, top to bottom. Roughly 2 months after I wanted to change the air filter from our remodel only to find they did not install an air filter or an access area for a filter. I called them and started the now 6 month process of trying to figure out what is wrong with the system why it wont work as the manufacturer describes and wont pass city inspection. Dozens of hours in the phone, hundreds of dollars in hotels when the interior temp was above 90 degrees, and thousands of frustrations with this company and their blow us off attitude. there is no reason to use these guys when there are so many qualified HVAC contractors in the city. My system "sneezes" through out the day, leaks fluid into my attic, cannot keep my house cool, cannot pass the city inspection and they think they are 4.8 star service.