Careers

Master Installer

Pay Range

$19.00 – $24.00 per hour based upon having met minimum job requirements and experience.

Work Hours

Monday through Friday 7:30 AM – Work Finished, with 1 hour for lunch. Saturdays are required on a rotating schedule.

Minimum Job Requirements

Possess a valid driver’s license.
Universal refrigerant certification.
NATE Certifications In The Following:
– Core Installation
– Heat Pump Installation
– Air Conditioner Installation
– Air Distribution Installation
– Gas Heating Installation

Primary Job Function

Installation of HVAC equipment, zoning systems and other related installations.
Installation of ductwork and duct systems.
Leading, helping and training Lead Installers and Installation Assistants.
Offer products and services that solve our customer’s specific comfort needs.

Reporting Relationships

Master Installers report directly to the Installation Manager.
Installation Assistants and Lead Installers report directly their assigned Master Installer.
Master Installers have a functional relationship with the Warehouse Manager, Warehouseman, and other installation teams, Maintenance and Service Technicians and the Dispatcher.

Responsibilities

Provide a positive and winning attitude at all times.
Always treat all customers and coworkers with dignity and respect.
Arrive at the warehouse on time and ready to begin work every day.
Be neatly groomed and fully dressed only in a clean approved company uniform.
Possess all the required tools to perform the job of an installer. (See company tool list.)
Always use a safety first approach to all work.
Keep the Dispatcher apprised of your location at all times.
Call the Install Coordinator no later than 10:00 AM to request any additional materials.
Complete each and every installation thoroughly, efficiently and without the need for a callback.
Discuss all replacement and or accessory options available to the customer.
Promote the maintenance agreement program to all installation customers.
Always provide clear direction for your Installation Assistant or Lead Installer in order to finish the job on time.
The Master Installer is the person who is inevitably responsible for the Installation Assistants or Lead Installers actions, the installation of the equipment, its operation and the customer’s satisfaction.
Keep the Installation Manager apprised of the progress of your Installation Assistant as well as any praise or disciplinary actions that may be necessary.
Training your Installation Assistant to become a Lead Installer.
Utilize technical training offered by the company.
Meet or exceed all of the KPI’s for the installation department.
Participate and take a leadership role in all company and installation training meetings.

Job Duties

Ensure that the complete job with all parts and equipment has been loaded onto the installation truck to ensure your installation team is ready to leave the warehouse on time each morning.
Ensure that all specialized tools have been checked out and are on the installation truck.
Have in your possession all of the paperwork for the job.
Review the job paperwork, understand what has to be done at the job and be aware of any special instructions that must be followed prior to leaving the shop.
Greet the customer and review with them what you are there to do and if there is any difference of opinion or variations from the paperwork contact the Install Coordinator immediately.
Ensure the work area in the home has been prepped by having the Installation Assistant place drop cloths from the point of entry to the home to the last finished portion of the home leading to the equipment before any work is done.
Help Installation Assistant with unloading all the materials and tools required to do the job and move them to the location of the equipment in the home.
Review and explain in detail to the Installation Assistant the removal process of the existing equipment or in the case of a new installation how the new equipment will be put into place.
Ensure that the Installation Assistant organizes all the old scrap material and waste neatly and logically on the installation truck so as to never clutter the homeowner’s property.
Work with and train the Installation Assistant on properly installing the new system and what to be aware of during the installation.
Ensure the Installation Assistant is keeping all of the work areas clean and neat at all times.
At the conclusion of the installation return all tools, materials and scrap to the installation truck and clean all of the work areas so they are free and clear of all waste and debris associated with the installation.
Ensure that nothing you brought into the home has been left behind.
Review all the instructional paperwork, thermostat and the operation of the equipment with the homeowner.
Collect payment in full or have the financing paperwork signed by all required parties.
Maintain a clean and properly stocked installation truck at all times.
Assist other installation crews with answers and information when needed.

Key Performance Indicators

Attitude
Attendance
Punctuality
Participation
Ongoing Technical Training
Installation Assistants progress towards pay raises or promotion.
Lead Installers progress towards pay raises or promotion.
Failed Inspections – 2% or less.
Call Backs – 2% or less.

 

Lead Installer


Pay Range

$14.00 – $18.00 per hour based upon having met minimum job requirements and experience.

Work Hours

Monday through Friday 7:30 AM – Work Finished, with 1 hour for lunch. Saturdays are required on a rotating schedule.

Minimum Job Requirements

Possess a valid driver’s license.
Universal refrigerant certification.
NATE Core Installation and NATE Heat Pump Installation

Primary Job Function

Installation of HVAC equipment, zoning systems and other related installations.
Installation of ductwork and duct systems.
Leading and training an Installation Assistant.
Offer products and services that solve our customer’s specific comfort needs.

Reporting Relationships

Lead Installers report directly to the Installation Manager.
The Installation Assistant reports directly to the Lead Installer.
Lead Installers have a functional relationship with the Warehouse Manager, Warehouseman, and other installation teams, Maintenance and Service Technicians and the Dispatcher.

Responsibilities

Provide a positive and winning attitude at all times.
Always treat all customers and coworkers with dignity and respect.
Arrive at the warehouse on time and ready to begin work every day.
Be neatly groomed and fully dressed only in a clean approved company uniform.
Possess all the required tools to perform the job of an installer. (See company tool list.)
Always use a safety first approach to all work.
Keep the Dispatcher apprised of your location at all times.
Call the Install Coordinator no later than 10:00 AM to request any additional materials.
Complete each and every installation thoroughly, efficiently and without need for a callback.
Discuss all replacement and or accessory options available to the customer.
Promote the maintenance agreement program to all installation customers.
Always provide clear direction for your Installation Assistant in order to finish the job on time.
The Lead Installer is the person who is inevitably responsible for the Installation Assistants actions, the installation of the equipment, its operation and the customer’s satisfaction.
Keep the Installation Manager apprised of the progress of your Installation Assistant as well as any praise or disciplinary actions that may be necessary.
Training your Installation Assistant to become a Lead Installer.
Meet or exceed all of the KPI’s for the installation department.
Participate in all company and installation training meetings.
Utilize technical training offered by the company.

Job Duties

Ensure that the complete job with all parts and equipment has been loaded onto the installation truck to ensure your installation team is ready to leave the warehouse on time each morning.
Ensure that all specialized tools have been checked out and are on the installation truck.
Have in your possession all of the paperwork for the job.
Review the job paperwork, understand what has to be done at the job and be aware of any special instructions that must be followed prior to leaving the shop.
Greet the customer and review with them what you are there to do and if there is any difference of opinion or variations from the paperwork contact the Install Coordinator immediately.
Ensure the work area in the home has been prepped by having the Installation Assistant place drop cloths from the point of entry to the home to the last finished portion of the home leading to the equipment before any work is done.
Help Installation Assistant with unloading all the materials and tools required to do the job and move them to the location of the equipment in the home.
Review and explain in detail to the Installation Assistant the removal process of the existing equipment or in the case of a new installation how the new equipment will be put into place.
Ensure that the Installation Assistant organizes all the old scrap material and waste neatly and logically on the installation truck so as to never clutter the homeowner’s property.
Work with and train the Installation Assistant on properly installing the new system and what to be aware of during the installation.
Ensure the Installation Assistant is keeping all of the work areas clean and neat at all times.
At the conclusion of the installation return all tools, materials and scrap to the installation truck and clean all of the work areas so they are free and clear of all waste and debris associated with the installation.
Ensure that nothing you brought into the home has been left behind.
Review all the instructional paperwork, thermostat and the operation of the equipment with the homeowner.
Collect payment in full or have the financing paperwork signed by all required parties.
Maintain a clean and properly stocked installation truck at all times.

Key Performance Indicators

Attitude
Attendance
Punctuality
Participation
Learning progress towards pay raises or promotion.
Installation Assistants progress towards pay raises or promotion.
Failed Inspections – 2% or less.
Call Backs – 2% or less.

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Service Manager

Pay Range

Salary based upon having met minimum job requirements and experience.

Work Hours

Monday through Friday 7:00 AM – 4:30 PM or when all service and maintenance personnel have complete their work for the day. Monitoring of the on call service rotation.

Minimum Job Requirements

Possess a valid driver’s license.
Universal refrigerant certification.
Technical School Graduate or equivalent experience.
Nate Core, Heat Pump Service, Air Conditioning Service, Gas Heating Service, and Air Distribution Service.

Primary Job Function

Oversee all aspects of the Service and Maintenance departments in order to obtain maximum profitability and efficiency through planning, systematizing, training and coordinating.
Ensure that all the key performance indicators for the Service and Maintenance departments are being met or exceeded on a weekly, monthly and yearly basis.
Provide technical training for the Maintenance and Service departments weekly.
Recruit, interview, hire, and when necessary terminate the personnel in the service and maintenance departments.

Reporting Relationships

Service Manager reports directly to the Operations Manager.
All Maintenance and Service Technicians report directly to the Service Manager.
Service Manager has a functional relationship with the Warehouse Manager, Maintenance Technicians, Service Technicians, Install Manager, Sales Manager and the Office Manager.

Specific Authority

Service Manager has the authority to hire and fire within the service and maintenance departments and to make recommendations for hiring and firing to other departmental managers.
Service Manager has the ability to determine base pay rates for the Service and Maintenance personnel within the guidelines of the company and departmental budgets.
Service Manager has the authority to resolve customer service situation in the service and maintenance departments up to $1,000 per issue with a detailed written explanation on their paperwork submitted to the Operations Manager.

Responsibilities

Provide a positive and winning attitude at all times.
Always treat all customers and coworkers with dignity and respect.
Arrive at the warehouse on time and ready to begin work every day.
Be neatly groomed and fully dressed only in a clean approved company uniform.
Possess all the required tools to perform the job of an installer. (See company tool list.)
Always use a safety first approach to all work.
Keep the Dispatcher apprised of your location at all times.
Insure each and every maintenance and service call is completed thoroughly, efficiently and without need for a callback.
Insure all Maintenance and Service Technicians are discussing replacement and or accessory options available to all customers.
Insure that the Maintenance Agreement program is being promoted by all installation teams.
Meet or exceed all of the KPI’s for the maintenance department.
Promote and follow the existing policies, systems and rules of the company.
Provide a 30-45 minute training class each Monday for the maintenance and service departments.
Utilize various training opportunities offered by the company.
Work with the Installation Manager to schedule manufacturer’s training classes once per month except for June, July and August.
Insure that the truck stock for all maintenance and service trucks is kept up to date and complete for seasonal changes or changes in equipment usage.
Practice and promote the repair/replace program on all calls.
Promote and insure that everyone in the maintenance and service departments is successfully completing on a timely basis their technical, customer service and communication classes to insure the company is completing is training process.
Work with the Operations Manager to improve the overall efficiency and productivity of the Installation Department.
Track and be totally aware of all the Key Performance Indicators for the maintenance and service departments.
Participate in the weekly manager’s meeting by reporting to the management team weekly, monthly and yearly maintenance and service department results. Assist fellow managers in the continued success of their departments and the company as a whole.
Participate in and help coordinate the weekly company meeting.
Work with the management team to create the company budget as it pertains to the service department.
Always be searching for, recruiting, and interviewing the very best people for the service department. Hiring when necessary with advance notice to the Operations Manager.
Perform annual reviews for each member of your department based upon the company review process and document the results in the employee’s binder.
Praise or discipline the members of your department when required and document events in the employee’s binder.

Job Duties

Make sure each person in the maintenance and service departments is scheduled for work each day based upon the demand service cycle for the month. This will involve working with the dispatcher to fill open maintenance or service calls.
Insure that maintenance and service technicians have the required parts and materials required for the day prior to schedule.
Review and special instruction with the maintenance and service technicians prior to their leaving the warehouse and insure they get their trucks loaded and on their way no later than 7:45am.
Be in contact with each maintenance and service technician all day every day to provide support and answer questions.
Visit each maintenance and service technician at least once during the course of the day to insure quality control and company standards are being met.
Be on-site to help in any way possible any maintenance or service technician that needs help completing a call.
Inspect all maintenance and service vehicles for cleanliness, safety and overall condition on a weekly basis.
Make sure each person in the maintenance and service departments is scheduled for work each day based upon the demand service cycle for the month. This will involve working with the dispatcher to fill open maintenance or service calls.
Insure that maintenance and service technicians have the required parts and materials required for the day prior to schedule.
Review and special instruction with the maintenance and service technicians prior to their leaving the warehouse and insure they get their trucks loaded and on their way no later than 7:45am.
Be in contact with each maintenance and service technician all day every day to provide support and answer questions.
Visit each maintenance and service technician at least once during the course of the day to insure quality control and company standards are being met.
Be on-site to help in any way possible any maintenance or service technician that needs help completing a call.
Inspect all maintenance and service vehicles for cleanliness, safety and overall condition on a weekly basis.

Key Performance Indicators

Attitude
Attendance
Punctuality
Participation In Company Events
Ongoing Technical Training
Overall customer satisfaction

Maintenance KPI’s

4-5 Calls Per Day
Revenue per hour at $80 or higher.
Average ticket at $120 or higher.
Replacement leads 20% or better.
Agreement renewals 75% or better.

Service KPI’s

4-5 Call Per Day
Revenue per hour at $180 or higher.
Average ticket at $350 or higher.
Replacement leads 20% or better.
ESP conversions 20% or better.

[su_youtube_advanced url=”https://www.youtube.com/watch?v=5z9ykPKy_Nc”]

Maintenance Technician

Pay Range

$10.00 – $13.00 per hour based upon having met minimum job requirements and experience.

Work Hours

Monday through Friday 7:30 AM – Work Finished, with 1 hour for lunch. One Saturday per month required.

Minimum Job Requirements

Possess a valid driver’s license.
Universal refrigerant certification.
Enrolled or enrollment is planned for NEFBA Apprenticeship Program

Primary Job Function

Perform our exclusive Energy Savings Plans (ESP), tune-ups and professional cleanings on residential and light commercial heating and cooling systems.
Light service repairs and installations of accessory items.
Offer products and services that solve our customer’s specific comfort needs.

Reporting Relationships

Maintenance Technicians report directly to the Service Manager.
Maintenance Technicians have a functional relationship with the Warehouse Manager, Service Technicians, other Maintenance Technicians, Installers, Dispatchers and the Office Manager.

Specific Authority

Maintenance Technicians have the authority to resolve customer service situations up to $50 with detailed written explanation on their paperwork to the Service Manager.

Responsibilities

Provide a positive and winning attitude at all times.
Always treat all customers and coworkers with dignity and respect.
Arrive at the warehouse on time and ready to begin work every day.
Be neatly groomed and fully dressed only in a clean approved company uniform.
Possess all the required tools to perform the job of an installer. (See company tool list.)
Always use a safety first approach to all work.
Keep the Dispatcher apprised of your location at all times.
Complete each and every tune-up thoroughly, efficiently and without need for a callback.
Discuss all repair/replace options available with the customer.
Discuss all accessory options available with the customer.
Promote the ESP program to all customers.
Meet or exceed all of the KPI’s for the maintenance department.
Participate in all company and maintenance / service training meetings.
Utilize various training opportunities offered by the company.

Job Duties

Perform our exclusive Energy Savings Plans (ESP), tune-ups and professional cleanings on residential and light commercial heating and cooling systems.
Follow standard operating procedures for maintenance department on all work performed.
Utilize the company flat rate pricing book on all repairs and accessories.
Perform light service work when required.
Complete all necessary paperwork properly, legibly and in full.
Maintain a clean and properly stocked truck at all times.
Participate in all company, service and training meetings.

Key Performance Indicators

Attitude
Attendance
Punctuality
Participation
Ongoing Technical Training
Overall customer satisfaction
4-5 Calls Per Day
Revenue per hour at $80 or higher.
Average ticket at $120 or higher.
Replacement leads 20% or better.
Agreement renewal 75% or better.