Careers

Since 1966, our team’s focus at J&W Heating and Air is to give our customers the very best experience. We value our employees and the role they play in providing exceptional customer service. If you are up to the challenge and looking for competitive pay in a positive work environment, we are looking for you. Review the job descriptions below and email your resume to info@jandwheatingandair.com

Master Installer

Work Hours:

Monday through Friday, 7:30 AM until the work is finished with 1 hour for lunch. Saturdays are required on a rotating schedule.

Minimum Job Requirements:

Possess a valid driver’s license. Universal refrigerant certification. These NATE Certifications: Core Installation, Heat Pump Installation, Air Conditioner Installation, Air Distribution Installation and Gas Heating Installation.

Primary Job Function:

  • Installation of HVAC equipment, zoning systems and other related installations.
  • Installation of ductwork and duct systems.
  • Leading, helping and training Lead Installers and Installation Assistants.
  • Offer products and services that solve our customer’s specific comfort needs.

Reporting Relationships:

  • Master Installers report directly to the Installation Manager.
  • Installation Assistants and Lead Installers report directly their assigned Master Installer.
  • Master Installers have a functional relationship with the Warehouse Manager, Warehouseman, and other installation teams, Maintenance and Service Technicians and the Dispatcher.

Responsibilities:

  • Provide a positive and winning attitude at all times.
  • Always treat all customers and coworkers with dignity and respect.
  • Arrive at the warehouse on time and ready to begin work every day.
  • Be neatly groomed and fully dressed only in a clean approved company uniform.
  • Possess all the required tools to perform the job of an installer. (See company tool list.)
  • Always use a safety-first approach to all work.
  • Keep the Dispatcher apprised of your location at all times.
  • Call the Install Coordinator no later than 10:00 AM to request any additional materials.
  • Complete each and every installation thoroughly, efficiently and without the need for a callback.
  • Discuss all replacement and or accessory options available to the customer.
  • Promote the maintenance agreement program to all installation customers.
  • Always provide clear direction for your Installation Assistant or Lead Installer in order to finish the job on time.
  • The Master Installer is the person who is inevitably responsible for the Installation Assistant’s or Lead Installer’s actions, the installation of the equipment, its operation and the customer’s satisfaction.
  • Keep the Installation Manager apprised of the progress of your Installation Assistant as well as any praise or disciplinary actions that may be necessary.
  • Train your Installation Assistant to become a Lead Installer.
  • Utilize technical training offered by the company.
  • Meet or exceed all of the KPIs for the installation department.
  • Participate and take a leadership role in all company and installation training meetings.

Job Duties:

  • Ensure that the complete job with all parts and equipment has been loaded onto the installation truck so your installation team is ready to leave the warehouse on time each morning.
  • Ensure that all specialized tools have been checked out and are on the installation truck.
  • Have in your possession all of the paperwork for the job.
  • Review the job paperwork, understand what has to be done at the job and be aware of any special instructions that must be followed prior to leaving the shop.
  • Greet the customer and review with them what you are there to do and if there is any difference of opinion or variations from the paperwork, contact the Install Coordinator immediately.
  • Ensure the work area in the home has been prepared by having the Installation Assistant place drop cloths from the point of entry to the home to the last finished portion of the home leading to the equipment before any work is done.
  • Help Installation Assistant with unloading all the materials and tools required to do the job and move them to the location of the equipment in the home.
  • Review and explain in detail to the Installation Assistant the removal process of the existing equipment or in the case of a new installation how the new equipment will be put into place.
  • Ensure that the Installation Assistant organizes all the old scrap material and waste neatly and logically on the installation truck so as to never clutter the homeowner’s property.
  • Work with and train the Installation Assistant on properly installing the new system and what to be aware of during the installation.
  • Ensure the Installation Assistant is keeping all of the work areas clean and neat at all times.
  • At the conclusion of the installation, return all tools, materials and scrap to the installation truck and clean all of the work areas so they are free and clear of all waste and debris associated with the installation.
  • Ensure that nothing you brought into the home has been left behind.
  • Review all the instructional paperwork, thermostat and the operation of the equipment with the homeowner.
  • Collect payment in full or have the financing paperwork signed by all required parties.
  • Maintain a clean and properly stocked installation truck at all times.
  • Assist other installation crews with answers and information when needed.
Lead Installer


Work Hours:

Monday through Friday, 7:30 AM until the work is finished with 1 hour for lunch. Saturdays are required on a rotating schedule.

Minimum Job Requirements:

  • Possess a valid driver’s license.
  • Universal refrigerant certification.
  • NATE Core Installation and NATE Heat Pump Installation

Primary Job Function:

  • Installation of HVAC equipment, zoning systems and other related installations.
  • Installation of ductwork and duct systems.
  • Leading and training an Installation Assistant.
  • Offer products and services that solve our customer’s specific comfort needs.

Reporting Relationships:

  • Lead Installers report directly to the Installation Manager.
  • The Installation Assistant reports directly to the Lead Installer.
  • Lead Installers have a functional relationship with the Warehouse Manager, Warehouseman, and other installation teams, Maintenance and Service Technicians and the Dispatcher.

Responsibilities:

  • Provide a positive and winning attitude at all times.
  • Always treat all customers and coworkers with dignity and respect.
  • Arrive at the warehouse on time and ready to begin work every day.
  • Be neatly groomed and fully dressed only in a clean approved company uniform.
  • Possess all the required tools to perform the job of an installer. (See company tool list.)
  • Always use a safety-first approach to all work.
  • Keep the Dispatcher apprised of your location at all times.
  • Call the Install Coordinator no later than 10:00 AM to request any additional materials.
  • Complete each and every installation thoroughly, efficiently and without need for a callback.
  • Discuss all replacement and or accessory options available to the customer.
  • Promote the maintenance agreement program to all installation customers.
  • Always provide clear direction for your Installation Assistant in order to finish the job on time.
  • The Lead Installer is the person who is inevitably responsible for the Installation Assistants actions, the installation of the equipment, its operation and the customer’s satisfaction.
  • Keep the Installation Manager apprised of the progress of your Installation Assistant as well as any praise or disciplinary actions that may be necessary.
  • Train your Installation Assistant to become a Lead Installer.
  • Meet or exceed all of the KPIs for the installation department.
  • Participate in all company and installation training meetings.
  • Utilize technical training offered by the company.

Job Duties:

  • Ensure that the complete job with all parts and equipment has been loaded onto the installation truck to ensure your installation team is ready to leave the warehouse on time each morning.
  • Ensure that all specialized tools have been checked out and are on the installation truck.
  • Have in your possession all of the paperwork for the job.
  • Review the job paperwork, understand what has to be done at the job and be aware of any special instructions that must be followed prior to leaving the shop.
  • Greet the customer and review with them what you are there to do and if there is any difference of opinion or variations from the paperwork, contact the Install Coordinator immediately.
  • Ensure the work area in the home has been prepared by having the Installation Assistant place drop cloths from the point of entry to the home to the last finished portion of the home leading to the equipment before any work is done.
  • Help Installation Assistant with unloading all the materials and tools required to do the job and move them to the location of the equipment in the home.
  • Review and explain in detail to the Installation Assistant the removal process of the existing equipment or in the case of a new installation how the new equipment will be put into place.
  • Ensure that the Installation Assistant organizes all the old scrap material and waste neatly and logically on the installation truck so as to never clutter the homeowner’s property.
  • Work with and train the Installation Assistant on properly installing the new system and what to be aware of during the installation.
  • Ensure the Installation Assistant is keeping all of the work areas clean and neat at all times.
  • At the conclusion of the installation return all tools, materials and scrap to the installation truck and clean all of the work areas so they are free and clear of all waste and debris associated with the installation.
  • Ensure that nothing you brought into the home has been left behind.
  • Review all the instructional paperwork, thermostat and the operation of the equipment with the homeowner.
  • Collect payment in full or have the financing paperwork signed by all required parties.
  • Maintain a clean and properly stocked installation truck at all times.
Maintenance Technician

Work Hours:

Monday through Friday, 7:30 AM until the work is finished with 1 hour for lunch. One Saturday per month required.

Minimum Job Requirements:

  • Possess a valid driver’s license.
  • Universal refrigerant certification.
  • Enrolled or enrollment is planned for NEFBA Apprenticeship Program

Primary Job Function:

  • Perform our exclusive Energy Savings Plans (ESP), tune-ups and professional cleanings on residential and light commercial heating and cooling systems.
  • Light service repairs and installations of accessory items.
  • Offer products and services that solve our customer’s specific comfort needs.

Reporting Relationships:

  • Maintenance Technicians report directly to the Service Manager.
  • Maintenance Technicians have a functional relationship with the Warehouse Manager, Service Technicians, other Maintenance Technicians, Installers, Dispatchers and the Office Manager.

Specific Authority:

  • Maintenance Technicians have the authority to resolve customer service situations up to $50 with detailed written explanation on their paperwork to the Service Manager.

Responsibilities:

  • Provide a positive and winning attitude at all times.
  • Always treat all customers and coworkers with dignity and respect.
  • Arrive at the warehouse on time and ready to begin work every day.
  • Be neatly groomed and fully dressed only in a clean approved company uniform.
  • Possess all the required tools to perform the job of an installer. (See company tool list.)
  • Always use a safety-first approach to all work.
  • Keep the Dispatcher apprised of your location at all times.
  • Complete each and every tune-up thoroughly, efficiently and without need for a callback.
  • Discuss all repair/replace options available with the customer.
  • Discuss all accessory options available with the customer.
  • Promote the ESP program to all customers.
  • Meet or exceed all of the KPIs for the maintenance department.
  • Participate in all company and maintenance / service training meetings.
  • Utilize various training opportunities offered by the company.

Job Duties:

  • Follow standard operating procedures for maintenance department on all work performed.
  • Utilize the company flat-rate pricing book on all repairs and accessories.
  • Perform light service work when required.
  • Complete all necessary paperwork properly, legibly and in full.
  • Maintain a clean and properly stocked truck at all times.
  • Participate in all company, service and training meetings.