There is something to be said for online reviews and customer feedback in general. The type of information that is present in what people post online about their experiences with businesses can be quite revealing. Just hopping on Google and reading reviews about a company can tell you about how they treat their customers, how professional they are, their prices, their effectiveness, and much more. When you need to hire an AC service Jacksonville FL professional, one of the best things to do to compare one from another is to check out the online reviews.
Google Reviews Matter
The reviews that are posted on the popular search engine Google are critical not only to the companies receiving the comments but also to the potential clients reading them. Think about the effort that it takes for someone after a job is done to go online, find the company on Google, and then submit a review about the experience that they had with them. The process of submitting an online review takes time, and for someone to post something online and give that level of feedback, you owe it to yourself to check out what was written.
The Google reviews do matter, and the companies that have a plethora of these online are going to be those that have treated their customers either very positively, or very negatively. There are not going to be too many average companies out there that just get the middle of the road reviews because mediocre service usually elicits silent feedback.
Read Between the Lines
You want to read the online reviews of the AC service Jacksonville FL professional that you are considering and when you go through them, see if you can make some inferences. If you are reading reviews about how they showed up on time, that typically is going to equate to the company being very timely in their execution. The same can be said about their level of professionalism, attention to detail, and so on.
Reading between the lines when you are checking out all of the different Google reviews can be a powerful exercise to go through. That overall rating certainly does matter, but it is the free-form comments that are going to be the most revealing for the vast majority of us.
Five Stars Across the Board
What you are looking for when you are reading these reviews is the five-star rating. J & W Heating and Air is very proud that, across all of our reviews, we average 4.9 out of 5 stars. That is a pretty remarkable statistics, to say the least and something that we owe our entire team of professionals to earning.
Some of the freeform comments out there, whether it be from repair work, replacement work, or brand new installations, reveal that we are always out there and trying to make ourselves courteous and professional. The Google reviews we have earned over the years attest to this, and we value the feedback given.
Every company has ways that they can improve themselves, but you as a consumer want to know what customers think about the experiences that they have had. Read the online reviews that are out there on Google, check out the overall rating, the free form comments, and make some conclusions. Once you narrow your search down to two or three AC service Jacksonville FL professionals, you can take the next step to use these reviews to make a final determination.