Already calling the office to make an appointment was a courteous and informative experience. Receiving a picture of the technician via email was a surprise and a cool touch. Chris arrived on time and immediately impressed me with his very professional and knowledgeable approach. He was ready to answer any of my why and how questions and was very efficient. We will use J&W Heating again for our A/C and heating needs. Thank you.
Great experience and service. The technician, Rose, was very knowledgeable and she patiently and consicely answered all of my questions about the diagnosis and ways to care for my system going forward. Definitely value added. I was pleasantly surprised to not be dealing with a pushy sales pitch and a doomsday diagnosis. J&W has earned my business going forward! Well done, Rose!
Rose performed a biannual service and tune up today. She only recommended the essentials and did NOT try to sell me anything I didn’t need. She was friendly, fast and knew exactly what she was doing! I highly recommend J&W Heating and Air if you need maintenance or service done.
We chose this AC company because of Angie's list. Do not believe everything you read on there reviews as there is many negative reviews about this company. This is not so. They were very honest ,did a very through checking out the system, had to order the part and the 2 different service tech's, Phillip-Leon came @ different times as of ordering the part. They were very neat dressed Attire, very professional and polite. I would recommend them and there communication skills were excellent as far as keeping you posted .
Arrived on time. Chris took his time inspecting all the components of our system and gave an honest review. Highly recommend j&w!!!