Already calling the office to make an appointment was a courteous and informative experience. Receiving a picture of the technician via email was a surprise and a cool touch. Chris arrived on time and immediately impressed me with his very professional and knowledgeable approach. He was ready to answer any of my why and how questions and was very efficient. We will use J&W Heating again for our A/C and heating needs. Thank you.
Could not be more pleased with J&W. We had a different third party technician via Amazon (never. again.) come in and destroy our air conditioning yesterday, and today we called J&W, and they were able to send the wonderful technician Felix to fix the mess and restore our air conditioning. Felix was timely, intelligent, and extremely skilled at his craft. He did a flawless installation and made sure we understood our new product. We are so glad that we found a company that can not only get us same day appointments, but also employ kind and competent individuals.
Thank you guys! Would definitely recommend.
Had a good experience with J&W. We had our system replaced and upgraded for a reasonable price. They worked the whole day and late to finish the job and left everything clean when they where done. I have had two adjustments made to the system to make sure it is operating it's best and both times the service was just as excellent. While they are not the cheapest nor the most expensive J&W got our job done right.
Follow on 9/14/18, we had our system serviced today by J&W technician Jimmy and he did a great job. He was through and even corrected some minor things that could easily be overlooked to make sure our system was operating at its best. Also polite and respectful to our home.
A few months ago I wrote a poor review. The price they were telling me for my service was astronomical in my eyes. Well they called me, and brought be back to a plan that’s more acceptable which I appreciated. This week, I had some issues with my unit and because I was on their silver plan the service diagnostic was free. So worth the money on the silver plan for sure. Just wanted to update my review after they went out of their way to make it right.
What a ripoff!! My 78 year old father called for service and was told it would be $84 and the service lady told him parts were paid for under warranty. The guy showed up and looked at the unit. No price was offered. Four days later and he was without any air they showed up for the repair. The technician replaced the blower and motor in the condenser and was finished within thirty minutes. They billed him $575 for installation (labor). There is no evidence of any labor charge on the bill. It was explained that it was a fixed charge and he was never made aware of this. This is a complete shake down. Stay away, there are plenty of honest a/c dealers in the city and this is not one of them.