A few months ago I wrote a poor review. The price they were telling me for my service was astronomical in my eyes. Well they called me, and brought be back to a plan that’s more acceptable which I appreciated. Further l, this week, I had some issues with my unit and because I was on their silver plan the service diagnostic was free. So worth the money on the silver plan for sure. Just wanted to update my review after they went out of their way to make it right.
Jason and Jason did an amazing job installing my new A/C last week. They arrived right on time and were very professional. Once they were finished, they cleaned up, left my house, yard and driveway in perfect condition. They also took the time to teach me how to use the new unit and the new mobile app. I am 100% satisfied with J&W and Jason & Jason. Thanks for everything!
My installation was done yesterday by the Jason twin team.
They were really efficient. They arrived early and worked hard all day.
The area was left super clean and the unit looks immaculate. It was a wonderful experience. The best I’ve had out of three recent ac experiences. Thank you J and W!
While the service was exceptional, their pricing is OFF THE CHART!! The technician came and determined that a 3 foot piece of wire had to be replaced on the exterior unit and that the drain needed to be cleaned out inside the blower. I couldn't believe it when they told me that it was going to be $250 just for the wire replacement and an additional $180 to take a scrub brush to the drain line to clean it. All on top of the $84 service charge.
Ill be looking to a company that won't be charging me $430 for 30 seconds of scrub brushing with bleach and a $3 wire.
Brian and Jason were extremely helpful! We purchased our unit on Tuesday and they set the appointment for installment on Saturday and they arrived early, which was very good because it gave us time to still enjoy the rest of our Saturday! They were very respectful of our things and took the time to explain to us how everything worked. The ins and out of our system! We highly recommend them and their company! Stay cool out there guys! Call J & W (: