Brian and Jason were extremely helpful! We purchased our unit on Tuesday and they set the appointment for installment on Saturday and they arrived early, which was very good because it gave us time to still enjoy the rest of our Saturday! They were very respectful of our things and took the time to explain to us how everything worked. The ins and out of our system! We highly recommend them and their company! Stay cool out there guys! Call J & W (:
So thankful for Scott coming out tonight. Got home from work after 7 to find the AC not kicking on. Called a few places before J&W but couldn’t speak to someone. Called J&W and the woman Jessica I spoke to was very friendly and assured me someone would be out tonight. Maybe 30 minutes later I got a call that he was on his way. He was already clearing the drain line and got the unit to kick back on by the time I got a call back from one of the other places. I’m also very happy to now have their Platinum energy savings plan and everything it provides. Scott was very professional and courteous and we really appreciate his work tonight. Thank you from the Mejia’s!
Steve was accurate on his previous diagnosis, validated by a quick single component replacement. Once the system was up and running the rest of the system was evaluated. All of the measurement taken were well explained and recommendations were given as well as a description of the impact of not completing the repairs. Steve was not irritated/confrontational when I declined the additional repairs.... a welcome change from previous service experiences. In the future I will strongly recommend Steve when asked for a A/C service technician recommendation. The 4 star rating is a result of the business side of things. There were several phone calls I had to make after there was no follow up from the business office.
Our technician Lisa was friendly, professional and on time. She diagnosed our AC problem quickly and fully described repair options, answering all our questions, and making sure we understood the costs involved. Once she had replaced the parts and checked it was working correctly,she walked me through the fixes and explained how the surge protectors worked. I would strongly recommend Lisa (and J&W) to anyone who needs HVAC repairs, they take the time to see you are satisfied with their work.
Thanks to Ross another maintenance tech, who like Lisa did a great job talking through the issues and solutions.
Unbelievable service Daryl is the best honest and very fair on pricing. The installers were the best Jason knows his stuff and is a perfectionist his helper Bryan is very careful and does a good job. He will be a great installer someday. I strongly suggest you do business with this company the cheapest price is not always the best price. The installation is critical a bad installation will cost you a lot down the road. I own over 20 properties and have dealt with many air condition companies over the years J & W is heads up over the rest. Be sure and make sure Jason does the installation he is a perfectionist and will not leave till it is done right. Garret Baldwin